Lotus Traveler 8.5.1

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Lotus Traveler 8.5.1

Feedback Type: Problem

Product Area: Notes Traveler

Technical Area: Administration

Platform: Windows

Release: 8.5.1

Reproducible: -Reproducibility-

Hello
Having trouble with Traveler Server 8.5.1.
This is the NSD:
Build: 8.5.1FP1 (64-bit server
Host Name: WEBOS2SEC001
Date: Tue Mar 23 09:05:31 2010

############################################################
### thread 57/58: [nTRAVELER: 13f4: 1e40] FATAL THREAD (Panic)
### FP=0x763686f8, PC=0x76f76d5a, SP=0x763686f8
### stkbase=0x76370000, total stksize=77824, used stksize=30984
### EAX=0x00000004, EBX=0x00000934, ECX=0x7FFFFFDD002, EDX=0x134d0134
### ESI=0x00000000, EDI=0x00000000, CS=0x7FF00000033, SS=0x0000002b
### DS=0x00000000, ES=0x00000000, FS=0x7FF00000000, GS=0x00000000 Flags=0x00000287
############################################################
[ 1] 0x76f76d5a ntdll.ZwWaitForSingleObject+10 (0,0,0,0)
[ 2] 0x76d5c0b0 kernel32.WaitForSingleObjectEx+160 (934,7636ba68,0,934)
@[ 3] 0x1008cb17 nnotes.OSRunExternalScript+4151 (3,5,12061184,1)
@[ 4] 0x100870c1 nnotes.FRTerminateWindowsResources+2277 (0,7636dd48,93b8430,100010000000000)
@[ 5] 0x1008fe46 nnotes.OSFaultCleanupExt+622 (0,1008645b,150014,12064ca0)
@[ 6] 0x10090859 nnotes.OSFaultCleanup+29 (0,0,8,8df8080)
@[ 7] 0x100a8ee9 nnotes.OSNTUnhandledExceptionFilter+677 (7636e9e0,12048a90,7636e3e0,31)
@[ 8] 0x1001f0ce nnotes.Panic+682 (19170828,f0102c34,415423f0,1004dcd8)
@[ 9] 0x1004da22 nnotes.OSMemoryUnlock+42 (f0102c34,1004dbc0,1288cde8,1288cd20)
@[10] 0x103924fc nnotes.CHFreeGSM+20 (75f800c0,0,415423f0,10392503)
@[11] 0x103a4b6d nnotes.ICHFreeGSM+9 (fa10700,103a4b6d,fa10700,103a4c23)
@[12] 0x1039dfad nnotes.ICShutdownFree+17 (0,1039dfad,75f80000,0)
@[13] 0x1039df6a nnotes.ICTermICHThread+26 (1918a228,103a9edb,0,103abdd8)
@[14] 0x1039def3 nnotes.ICTermICHState+195 (75f80000,6dc0dfa8,0,0)
@[15] 0x1039dded nnotes.ICShutdown+81 (75f80000,f8b8204,fa10700,6dc0dfa8)
@[16] 0x10393086 nnotes.MCShutdown+50 (7636ee68,10052d24,0,fa10700)
@[17] 0x103942e9 nnotes.MCConvertBodyPartsExt+581 (14090000519B,7636ee60,f8b81b8,1028fcbb)
@[18] 0x103597a6 nnotes.MIMEConvertMIMEPartCC+50 (7636ee68,19440100,c0f9858,20)
@[19] 0x0f876adb travelerca.CNotesDb::ReadDocumentBody+4695 (fa10700,4,6dc0e0e8,7FFFF68D0BC)
@[20] 0x0f87454b travelerca.CNotesDb::ReadDocumentBody+107 (fa10700,f8b9f08,1357,f8bd300)
@[21] 0x0f88cd8a travelerca.Java_com_lotus_sync_dca_access_NativeAccess_jniConvertBodyToHtml+350 (15eeab00,7FFDDA6058F,1CACA5F9BBB13AD,6dc0e0e8)

How can I solsve this? Seems to be a memory issue. The server was originally installed on a WIN2003 32BITS OS. However this problem grew so big that we moved it to a WIN2008 64BIT OS, with 12GB memory. And now it starts again. There are approx 125 user and approx 170 devices which syncronices.
Any suggestions?

Thanks

Regards
Calle

Feedback number WEBB83TDSB created by ~Rex Xanfanavitchobu on 03/23/2010

Status: Open
Comments: